ArcaMax

Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property, but Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?

Q: I recently booked a room through Hotels.com near Glacier National Park in Montana. I received an email from...Read more

American Airlines changes Erica Remer's flight without telling her. Now she's trying to get a refund for the original ticket. Why won't the airline help her?

Q: I booked a flight from Lisbon, Portugal, to Cleveland on American Airlines that was supposed to get in around 5 p.m. The airline first changed the arrival time to 5:20 p.m., which I ...Read more

Q: I recently rented a car in Austin, Texas, through National for 40 days. Since it was for a long period, National split it into two reservations. It charged me correctly for these -- $1,212 and $423 -- and I returned the car without incident.

Two months later, the company charged me another $1,357. I contacted Enterprise, which owns National,...Read more